Egos in the office.
When Kevin encounters other cats, he begins to observe their behaviour. He will sit and stare, slightly prepared to attack or submit, to determine who will be the boss - the top dog or cat - the Alpha.
Walking into a start-up meeting, joining a conference call for the first time, or meeting with a new client, is the same as Kevin's encounter with another feline. We assess the individuals involved and make our initial judgement to fight or flight.
The societal expectations of first impressions have been discussed at length over the past years. Acceptance of different physical attributes and unique personal attire has increased in the office since the 50's & 60's. However, we still scan the meeting table to see who is wearing jeans instead of a suit, or who looks nervous instead of calmly composed. We are also looking for confidence, and emotional status. Confidence isn't easily detected during first encounters. A quiet individual with a slight stature can still be confident. Confidence isn't about knowing that you are right, but that you can survive the consequences to your actions or the actions of others upon you. When you are confident, you are able to allow yourself to appear vulnerable or submissive when it is required to avoid useless conflicts. Those with an abundance of confidence can be perceived as an Alpha - a leader, a decision maker, and an instigator. The Alpha can be big or small, short or tall, girl or guy. Like the wolf pack leader, the Alpha can be angered when challenged and vindictive when hurt. The ego is a large motivator for the Alpha.
Alpha's can smell fear. Fear is what our ego uses to hold us back from exploring new things, joining an inner quest for achievement, or surrendering desire. The fear protects the ego from failure, reprimand, hurt, or negative perception of others.
Keeping our ego's and Alpha's content at work can be challenging. It is very easy to retaliate with malicious words to a consultant, contractor, or client in an email or during a phone call when we feel that someone is being unjust with a task or questioning our abilities. Parking our fear, anger, and thus ego in the back alley is difficult. It is not realistic to expect that everyone can comfortably park their ego outside before walking into the office.
Blatantly confronting the Alpha can result in a fight. The Alpha is not scared to fight so be prepared if you wish to challenge them. When two Alpha's go head-to-head, the infamous yardstick in the sky is ready to gather measurements and see who will be declared the winner. This game will stall the project. The time it takes for the Alpha's to fight can be minutes, days, or months, not allowing anything in the office to progress. This is where the Beta - second to lead who is confident, and does not need to be Alpha - steps-in and assists the Alpha in their reasoning to keep the project or office moving forward.
Machu is a big, strong Husky. His kingdom is the inside of the house and the outside. Most critters at the dog park fear being his snack, yet, he can be goofy and cuddly and oddly cautious of fragile creatures. Our advantage as humans over Huskies, should be our ability to control our basic emotions in order to make good decisions and use our awareness to understand how we impact others. That is the global project we are all currently working on. This project has a hard time with the relationships of our co-workers and the allusion of self - it may never be completed.
Perhaps each office should have a booth at the front door of the office with a sign before you start your day: "Park Your Ego Here. If Not, You May Be Rear-ended."
Kevin slips on the floor while playing with his toy mouse and runs into the wall. He is not concerned with feeling that the wall is purposely out to ruin him or that the toy mouse is plotting his demise. He has his ego parked therefore, he can enjoy his play.
Does what we wear to the office really matter?
Mikey makes heads turn with his blue plaid scarf. Does he appear more sophisticated? Or well disciplined? Ambitious?
It is a unique human behaviour that we determine social status by clothing cues first before letting someone speak. Perhaps it is rooted in our youth of how we perceived authority figures or adults that refined attire represents intelligence and leadership. This observation is supported by online celebrity sensations lack of clothing needs.
What does the colour of your socks have to do with project management? Although as a society we have made progress with trying to accept all individual persons in office management, bad hygiene and daisy-dukes still push the acceptability boundaries in the corporate HR department.
Like previous generations, we still like our management to be moderately if not fully professional. Even if that means a pressed non offensive t-shirt, clean jeans, and new runners. Putting effort into yourself shows that you are willing to work towards putting effort into your team to make them look good too. Additionally, it presents to everyone your respect for your own personal value.
As it becomes stressful for individuals to spend time coordinating and trying to decide on what top matches which bottoms, offices tend toward a non enforced uniform. Kaki pants and blue shirts had popularity in engineering firms in recent years. It doesn't matter if there is a specific style - crisp, clean, and appropriate is required in the office.
An easy way to determine if what you are wearing is office appropriate: if you look like your graduation photo or a tourist in Vegas, then you should ask a peer for their opinion. You can also take a picture of a look or style you like and walk into a clothing store and match it. With all the low-cost clothing stores we have today, there is no reason not to look good. Another inappropriate dress give-away: if a co-worker hasn't looked at your face during a conversation then something is either too high or too low. The last thing you want is to be the distraction in the meeting when you are trying to define action items and solutions to project issues.
You can also ask a peer or complete stranger if you smell funky or have bad breath. In our polite HR oriented workplace, we tend to walk away from Pitstain Pete or not include Bad Breath Betty.
On days where the universe has singled you out of a billion people to unleash a deluge of frustration and failure at your doorstep, black-on-black clothes or black-and-white are a safe pick. Sometimes going to the office can feel like a black hole, so all black is appropriate. Wearing all black everyday may start to get teams talking about you therefore you may want to rotate how many days a week you wear it. Unless you work in an aspect of design - then there are no other colours.
Kevin isn't interested in wearing anything. The odd time outside he will don is collar. Yet, he is always groomed, has typical cat breath, and keeps his white's white. With his confidence as well as appearance, he is ready for success.
And when to let it go. Knowing when the office environment is good and when it needs cleaning.
On occasion, the litterbox smells like my son's hockey bag. As you walk past the box o'clumps it reminds you that it is time for a cleaning. Other times, there are only a few clumps with no fragrant challenges as Kevin has kept all his crap in a nice covered pile.
Projects and project teams work the same way. You need to know what tasks to let go of or delegate to someone else, what you need to be concerned about for your role, and when to take someone aside and confirm if they are doing okay.
Everyone will slip and make a comment that is construed by someone else to be offensive, disrespectful, or inappropriate. It is mitigating these instances and making sure that teams are at peace or in an acceptable tolerance zone. Some comments can and should be dismissed. Unless the comment affects your personal beliefs or demeans your ethics, the comment needs to be evaluated in context. There are several times a day that I chose to accept that a comment was made that I wasn't completely comfortable with, however, as there was no impact to my integrity or my personal well-being, or someone was having a bad day, in the words of Elsa, I let it go.
It is unfortunate when crap gets buried for a long time and sticks to the bottom of the litterbox or it piles too high. If you are too busy running the project to pay attention to the status of the litterbox, then you need to make time. If you stop your world from spinning for 20 min. and observe or listen to your team, then your senses can alert you to issues that are percolating. The more individuals allow frustrations to fester, the more likely you are to lose them as employees or lose their productivity. To allow individuals to vent, you need to be approachable - not dismissive of other's concerns, or undermine their perspective. Listening and then trying to find a cooperative solution can go a long way. Following through on your solution(s) and a check-up some time later gives confidence to the team that your leadership is effective.
Particular personalities do not like to deal with their own crap and knowingly wait until you deal with it for them. Avoidance is never good unless a pestering upper-management has finished chewing their bone and are looking for a new one. To assist those with avoidance issues, you need to confront them when it is safe and they don't feel fear. The fear of being reprimanded, deemed incompetent, or being fired. Definitely not in front of other teams or team members. Find a quiet time when you both at ease and then discusses the issue.
When the litterbox smells fresh and it is smooth like sand, Kevin is happy. He stands beside his litterbox for a couple of minutes taking in the pleasant cleanliness. Soon he will get to play in his new fresh sand and the world will be good.
When motivation is required to keep going...
Motivation - the desire for someone to do something. Incentive, inspiration, enthusiasm. For Kevin, motivation is easy. Wait by the food dish in the kitchen until someone trips over him and remembers to feed him his kibbles. His cat toy provides him with the motivation to play thus staying active. The motivation for humans to work is also easy as most of us work for the basics needs; food, clothing, and shelter. If you already have acquired the basic needs, then comparing yourself to the neighbours can motivate you to achieve or do more. This is a less desirable motivation as it leaves you always wanting more and not accepting and experiencing contentment.
Job satisfaction can be good for some lengths of time and then, not so good for other periods of time. It is important for management to recognize these ups and downs. When the team contentment levels are good, then management does their best to keep it that way. However, full team contentment can't always be accomplished as people have external factors that can influence their work - relationships, kids, economy, health, etc..
For a project team, there needs to be something that everyone is working towards as a group. If individuals are working on various projects, then a common team goal. There are smaller daily or weekly baby goals that can be discussed and decided by team members which are more individual. These are not the same goals that management uses to review performance. Baby goals are set by the individual and achieved with assistance when required by the project manager specific to their day-to-day roles. Not everyone wants to set goals for themselves. Pushing individuals that do not want to be pushed can create negative experiences for all. You can't take motivation and try to stuff it into the souls of everyone. You can, but you are usually an unbalanced individual or a sociopath.
To hear an "inspiring" speech from the company CEO doesn't ignite motivation either. After years of the office rallies and town hall presentations, we have all become immune to the lyrical words of upper management describing the company profit goals and direction.
Negative Nellies are also motivation killers. These are the managers who can only find fault and criticise the team and demoralizes everyone's attempt at work satisfaction. When individuals are addicted to managers that they can never please, the motivation to excel is replaced by abuse. This should be addressed by upper management and made apparent to the team that action has been taken to remove the abuse.
Kevin is acting bored as Spring is coming and the birds are starting to chirp at him through the window. However, it is still cold and he doesn't want to go outside. His old cat toy doesn't get him off the chair and doing lunges as it once did. He starts to knock objects of the computer desk as his way of telling me he isn't motivated by his toy anymore.. It is now time for a new cat toy to give him motivation.
Animal references to office behaviours.
Kevin and I are approaching our sixth month of The Corporate Litterbox. This is a good time to refresh overall objective of our work. As mentioned many ramblings ago, there are lots of great tools and resources available on how to be a good, efficient, and profitable Project Manager. There are lists, spreadsheets, how-to's, however, there are some individuals looking for a more human or personable description of management. Management is obviously about people. People relate to stories and animals. Thus, Kevin the Cat and the Corporate Litterbox. Kevin had work habits that I could share, and so does Mikey the dog. This observation presented questions about our society. Is it a Doggy-dog world or a Dog-Eat-Dog? Or is it full of Cat Fights and Fur Flying? Which leads to the bigger question:
Do women behave like cats and men behave like dogs?
This is a very controversial and highly generalized question which doesn't have a lot of scientific data to answer it at this time. The overall characteristics from a site www.sciencedirect.ca, observed dogs are "playful, chase-prone, curious, fearless, sociable, and aggressive". Another site www.phychologytoday.com indicated that cat people are more distinctive that dog people, as cats are considered "graceful, subtle, independent, and thoughtful". These umbrella traits to describe dogs and cats are oddly reflective of words used to describe male and female friends and coworkers. Although, cats are more likely to eat each other under extreme environmental conditions then dogs, cats are trusting with only those they are familiar. Cats are solitary hunters and self-sufficient. Dogs are pack hunters. Cats have stealth and agility. Dogs are bigger and have larger muscles. Cats are more likely to potty train themselves. Dogs need to be trained. Cats have good memory. Dogs, not so much. Still seeing a male and female trend.
The similarities seem strong, but these general personality qualities are not enough evidence to establish a good argument that women behave like cats and men like dogs. It is more logical that each individual has a preference for the traits of each species, irrelevant of sex. Good leaders observe their team for different traits and behaviour patterns and try to use them to the advantage of the project. Individuals who work slow and steady should be put on projects which require that talent. Perhaps with an impatient intern who needs to learn quality and restraint. The quick-thinker and aggressive personality - to help push and get work. If an individual wants to try and change their perceived traits, let them. They may not succeed at first, they may never want the opportunity again, or they just might excel. People like to feel individualized and not always generalized, even when playing on a team.
Kevin sometimes acts like a dog. He actually likes them, and he is interested in playing with them. I am good with him having days where he acts like a dog and days which he is very "cat". He is just who he is.
Apologies if reptiles, rodents, and non-vertebrate are not represented in these posts. No discrimination is intended. It is more difficult for the fish to hold a pen and the reptiles keep eating the keyboard. We are working to find other options where their thoughts on Project Management can be included in our posts.
Project Management and keeping the client or boss happy.
When Kevin goes to the Vet, the office technician greets him by name. The staff instantly start cooing about his fur and with soft voices and gentle petting, coax him out of his carrier.
The Vet who inspects him is an old farm doctor who has a natural ease around animals and gives his full attention to reviewing Kevin's chart and asking inquisitive questions about how his patient is doing.
Maybe what the Vet has is good "bed-side manner", but it is also customer service.
Including the herding of cats, Project Management is sales and customer service. Before my foray into the world of architecture, I worked in customer service for a large retailer. I still use the information that I learned from all-day How to Sell seminars and service workshops to deal with clients, consultants, and contractors.
After a frustrating day of customer service I wrote the following which was used by a prestigious department store in London:
The Customer is Always Wrong?!
The customer is always right. Well, at least that is what everyone is told when they start their first job in any service industry. Of course, every manager utters, "at least let them believe they are right. Even if they are being complete idiots." For those who have not had the pleasurable experience of working with customers, it is one hell of an adventure.
Movie stars that walk the great red carpet to receive an Oscar have worked hard at the art of acting. And so have most in customer service. As the customer stands before you listing profanities or not understanding what you are trying to say, you continue to smile and wait patiently for the right time to help them understand. You can't argue, roll your eyes, scream at the ignorant, or lash out with spiteful words. However, you can draw grotesque pictures of evil customers at your desk and imitate the ignorant to your co-workers. Politically correct or not, it is good to talk about or mimic traumatic customer service events.
The customer is always right slogan can border on ethics. Sometimes you do have to lie on behalf of your company to please the customer. "Of course it is our fault that your product does not work properly...We most certainly do have a sabotage team to ensure the failure of your product....With the ridiculous high prices we charge, we have to validate our net income by hiring useless employees to do menial tasks."
Customers and good customer service it what makes business. Our world economy would not exist without them. However, sometimes a smile when you want to rip-in-half the employee who is trying to help you and shove their business right up their @$$, can make such a difference for everyone. If the customer really was always right, wouldn't the business world be perfect?!
I don't think Kevin's Vet worked in customer service for a retailer or as a car salesman. Most university programs for degrees in professions where project management is used most do not have courses that include proper sales and customer service training.
Kevin gets back into his crate a bit cranky as he was given a shot in the butt. He didn't get a lollipop, but got a cat treat. I am definitely satisfied with his visit and we will return to give his vet more work.
Learning computer software for the project.
As a cat, Kevin does not learn new tricks well. If he does choose to acquire a new talent, then he is really bored because it is too cold to go outside or he has been motivated by kitty treats.
Depending on your industry, software and programs can be required to update monthly or yearly. With this intense schedule for latest version release, you need to know what the software and programs are being used for to properly lead a project group. It is advantageous to understand the roles or the individuals on the team and what software and programs they need to use to work effectively and efficiently. Knowing what aspect of the project each person is responsible for allows you to accurately determine the billable time required to complete tasks. This does not mean you need to sacrifice time and money to learn the software and program(s) as a high-end user, but time spent enriching your understanding will make you better at organizing the project execution. Think of it as your own episode of Undercover Boss.
Project Managers should be patient with a team that has a stupid deliverable and who have recently learned a program.
Assessing the software and programs can reveal what could be slowing the project down or creating stress for the users. How the software and programs are used if the team is derived from individuals from all over the world is crucial. There isn't time for experimental computer connections or software compatibility. This research needs to be done at the time of Overall Project Plan genesis or factored into the project schedule.
The complexity of projects increase daily and so do the complexities of software and programs required for deliverables. There can be four or five programs you use daily, to complete your work. There can also be a disconnect between upper management and the team executing the project work with not knowing the strain that software and programs can place on the project deliverable. An optimal team would have individuals cross-trained in several tasks with having a specialty in one element, like having a major and minor. The rise of the generalists.
Mandatory training seminars can ensure attendance by the necessary parties, but the training seminar durations need to be realistic. It is hard for management and team members to find time with their regular daily duties. All-day seminars and then no direct implementation wastes the companies time and money.
It has been several weeks, but Kevin is sitting up for his treats. There are times he stares at me with disgust, but I know he wants a reward. Now if I could teach him to clean his litterbox...
"Throw them a bone" - Keeping upper management occupied and off -your -back.
Mikey loves to eat his bone. He takes it to his favourite place on the living room floor and begins to gnaw. A distraction that has him snarfling in happiness for hours.
When projects appear to be planned effectively or there have been few complaints, upper management gets scared. Option 1 - because there is something wrong with the project process and no one is talking or Option 2 - they are bored and want to make sure it appears they are still in control. With Option 1, you have bigger issues and should re-evaluate your position or ask for help. Option 2 - it is time to find a small element of the project you can toss to the boss to chew-on while you keep the project moving forward.
The bone (element/item/issue) you throw should not have a major impact to your overall deliverable or have negative consequences if the chewing gets out of your control.
The bone is not to be taken away until it is finished or devoured. If the bone is taken away too early, then said management is left dissatisfied and looking for more. Do not take toys away until everyone is finished playing.
Distractions in the workplace are good when regulated. Visual distractions - there is nothing wrong with eye-candy in the office male, female, or gender neutral. Verbal distractions - chatting about the weekend with your pod-mates. Food distractions - getting up from your desk to have a treat. Project distractions - discussing other project success and failures with the office.
The infamous multi-tasking theory is also known as multi-distractions. There are some individuals who can do one or more tasks simultaneously. They live in the ocean and have 8 tentacles.
Attention to a specific task or element can ensure success as it has your concentrated efforts. Leaving issues that have not been carefully evaluated creates more work to fix after the team realizes there are errors in the decision making. Knowing when and where to give your full attention is a separate topic, but reviewing items with complete attention by yourself or the team can get good results.
Mikey finishes his bone, licks his chops, and settles for a nap. He is content until he needs another bone. Meanwhile, the work keeps getting done.
Mikey can be found at - www.britannicafitness.com
There are worse and better decisions - but one has to be made to keep a project going forward.
Kevin sits at an open door and stares out at the backyard. The temperature has dropped to bloody cold and he is unsure if his paws deserve the uncomfortable chill in lieu of exploring inside the confines of his fence.
Finally, he turns around and walks back inside to his chair. He made his decision. His time on the fence will have to wait until a warmer day. Did he make the right decision? That depends on what his objective was. If his goal was to see if the Black Squirrel of Evil was unexpectedly flattened in the alley, then no, he did not succeed. If he wanted to take a temperature reading, then his efforts were successful. In either scenario, Kevin acted upon an action - a decision.
A simple decision can move a project forward or multiple steps backwards. Many criteria, and factors influence the decision making process - thousands of books, blogs, and short films can be found on the subject. Decision by committee, decision by authority, decision by environmental elements, decision by dictatorship, and on and on. In life and with projects, decisions are powerful and need to have accountability. This is where the project decision making will make it's giant leaps - backwards or forwards. If decisions are being made by the team and backed by the team when things get tough, there can still be a positive outcome. If decisions are being made in isolation from the team, without input and not enforced, this creates imbalance and project disaster.
Fear of making a decision, because it may not be a good one, immobilizes individuals from career satisfaction or advancement. On a project, no decision is worse than a bad one. Stagnating the deliverable process is not good for the team or the client. The wrong decision can lead to disagreements, but it will reveal what the better decision can be. Experiencing fear about making a decision indicates that you care about the outcome. This is good. You care about your work. Fear is accountability. You understand and take ownership of the decision and proudly take full responsibility good or bad like a real person. You don't cowardly blame others - you can insinuate that your decision making criteria may have been influenced by others comments, but the responsibility for the decision is yours.
The more experience you have decision making, the less fear as you can anticipate the plausible outcomes. When you no longer have fear of your decisions, you have reached I.D.G.A.S. (I-don't-give-a...) level of enlightenment and should start looking for a holiday or new job.
Unless it is only a discussion, each project meeting, big or small needs decisions to be made. This is how projects get completed. A project efficiency factor is how long it takes to make those decisions.
Kevin in now sitting on his fence. He next decision will be to jump back into his own yard or explore that of the neighbours to observe the colour of their grass. That is a topic for another time - is the grass really greener?
When individuals just need space...
There are moments where Kevin disappears to have his "own time" or he conveniently turns his back to the world. Perhaps this is his time to reflect. I am not going to presume what he is pondering - his distaste for his new kitty food, or why his litterbox is getting too full, or fantasizing about his heroic efforts of fighting not just one but two antagonistic Magpies that bait him mercilessly from outside his glass prison. Maybe to cats, humans really are inferior and he is mocking our constant stupidity.
There are times in the office that we want to or need to, turn our own backs on the buzzing day-to-day. With the intensity of data entering our brains as we enter through the imaginary field of information that surrounds work environment, we have occasions where it can be quite enough. Or if we have a deadline, the undivided attention required to complete the task accurately and effectively is fierce. This focused introverted time can be mistaken for indifference, irritability, or anti-social behaviour when this solitude is a coping mechanism to get work done or to get organized.
Respecting an individual's need to complete their work uninterrupted, or letting them have the time to be immersed in thinking, is a necessity in productive teams. In professional and specific non-professional work places, we are paid to think. In a society that requires tangible product to quantify if you have done any work or not, it is hard to see where "thinking" can be a billable rate on a client invoice. Several individuals thinking and working will produce a deliverable, but the time "thinking" isn't always factored into the workplan.
Alone time can be contemplation time. Those with busy home lives or other responsibilities than what is in the office, use work to help keep the mind active and distracted. Mundane tasks can be done when the information overload has hit a maximum and there is a need to stop the insanity - recharge the brain cells.
Too much alone time can have negative consequences. If the feeling of being alone leads to alienation at work or at home, and hopelessness sets in, then it is the time to seek help. A project leader or team members are responsible to watch for behaviour that seems uncharacteristic and discuss the issue with the office leaders. Even when we feel alone, there are millions of others feeling alone at the same time, so you are really not alone. If there wasn't such a fear of being alone, social media wouldn't be as big as it is.
An hour passes and Kevin comes over to me where I am sitting and puts his paw on my leg. This is his sign that he has thought about what to write next and he is back to pushing our deadline.
Fiona Warren - 17 years experience with large high-profile projects and teams.